Shipping & Returns

1. Shipping & Delivery

We take great care in packaging our custom products to ensure they arrive in “Van Tastic” condition.

• Production Lead Times: As our screens are custom-printed and manufactured in our Gold Coast factory, please allow approximately 3 weeks for production from the date of artwork approval/payment.
• Shipping Providers: We ship Australia-wide and to New Zealand using trusted courier partners.
• Tracking: Once your order has been dispatched, you will receive a tracking number via email.
• Delivery Estimates: Standard shipping typically takes 3–7 business days within Australia, depending on your location (regional areas may take longer).

2. Returns & Refunds

Please choose carefully. Because our products are custom-made to your specific dimensions and/or feature your personalised images, we do not offer refunds or exchanges for change of mind.

Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

When a Refund/Return is Applicable:

• The product is faulty or arrived damaged.
• The product does not match the custom specifications/dimensions confirmed at the time of order.
• The product is significantly different from the sample or description provided.

3. Resolution Process

If you believe your product is faulty or incorrect, please follow these steps:

1. Notification: Contact us at vantastic@aussieoutdoor.com.au within 7 days of receiving your order.
2. Evidence: Provide your order number and clear photos of the fault or the discrepancy in measurements.
3. Assessment: We will assess the claim. If the fault is minor, we may choose to repair the item. If the fault is major, you may choose between a replacement or a refund.

4. Custom Image Disclaimer

Van Tastic is not responsible for poor print quality resulting from low-resolution images provided by the customer. We provide a digital visual for approval prior to printing; once this is approved by you, the print quality is deemed accepted based on the file provided.

5. Incorrect Measurements

Our screens are made to the measurements provided by the customer. We provide a Free Spline Sample Pack to help you ensure a perfect fit. Van Tastic cannot offer refunds or free replacements for screens that do not fit due to incorrect measurements provided by the customer.